Our Promise: Worry-free IT

Approachable IT Expertise

We know you want to focus on your business but to do that you need to be able to work each day without technology issues. The problem is that interruptions and problems happen, which can be frustrating and costly.

We believe you shouldn't have to worry about IT along with everything else. We understand the frustration when your IT isn't working, which is why we created a Worry-free IT Solution. 509-396-6640

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The Business Owner's Guide To IT Support Services and Fees

Here’s How We Do It

Vision and Technology Alignment

We meet with you to discuss your business vision and goals. We evaluate how technology can help you achieve your vision.

Build a Strategic Game Plan

We work with you to create a strategic game plan and build a roadmap.

Execute the Strategy

We execute the strategic plan and provide ongoing management of your specific technology needs so you can focus on your business!

Proactive Technology Management

Proactive Technology Management entails using monitoring tools to anticipate and resolve potential IT issues before they disrupt operations, guaranteeing the smooth functioning and optimal performance of technological resources.

  • 24/7/365 monitoring & alerting for servers and network devices
    • Up/Down monitoring of network devices
    • Server performance monitoring
    • Event Log monitoring
  • Backup monitoring
  • Troubleshooting and resolution for servers
  • Desktop optimization services
    • Security patches, temp file deletion
    • System health monitoring
  • Server preventative maintenance
    • Installation of Microsoft Security patches
    • System health monitoring

Unlimited Help Desk

  • Help Desk Support (Phone / Email / Remote)
  • On-Site Support
  • Secure online customer portal (enter/update service tickets, view ticket status)
  • End user ‘How To’ questions
  • Problem isolation and resolution

Network Administration

  • Dedicated Service Team
  • Application of Teknologize Best Practices across the client network
  • Automated performance tuning and alerting
  • Scheduled monthly proactive review of current network health
  • Monthly report on all centralized services
  • Network documentation & Technology asset management / inventory services


Are you having these conversations with your IT?

  • Do we know how to respond to a cybersecurity emergency? Incident Response (IR) planning is critical to contain and recover from a cyberattack.
  • Can we detect an attempted or successful cybersecurity incident/breach? Managed Detection and Response (MDR) provides better visibility to detect threats faster and to respond to active threats.
  • Are our employees being trained in cybersecurity? Over 90% of breaches occur due to human vulnerability. Elevate security awareness with training.
  • Do I need cybersecurity insurance? Cyber liability insurance helps cover the cost for a business to recover from a data breach, virus, or other cyberattack.

Network Operations Center (NOC)

  • Monitoring and Alerting Real-time
  • System Optimization
  • Automated System Remediation
  • Automatic ticket creation for triggered events
  • System Patching and Updates
  • Multi-tier support layers and skillsets

Why Choosing A SOC 2 Accredited IT Service Provider Matters 

SOC 2 Report and Attestation is vital because it holds businesses to a standard that protects customer data and privacy. It allows the consumer to have peace of mind knowing that a company is vetted, approved, and certified with one report. Going through the SOC 2 assessment requires the involvement of third-party auditors to prove that your organization meets the compliance requirements.

Here are some advantages of having a SOC 2 Report:

  • Improve your security posture and show your commitment to data security and privacy.
  • Provides assurance to your customers and partners that your systems are secure with one report.
  • Satisfies requirements for regulatory compliance and corporate governance.
  • Builds trust and credibility and boosts brand reputation in the market.
  • Improves risk management with advanced security controls and processes.
  • Accelerate the customer onboarding and due diligence process with one report, eliminating vendor security questionnaires and audits.

Teknologize is committed to doing our part to protect our clients. Obtaining our SOC 2 Attestation through a third-party auditor allows us to continue to grow and operate at a more mature and secure level of compliance and cybersecurity.

FAQs About Managed IT Services

What are Managed IT Services?

Managed IT Services offer access to a dedicated team of IT experts, eliminating the need to establish and oversee an extra department in your company. These services encompass a wide range of offerings, from help desk support to executive-level virtual Chief Information Officer (vCIO) services.

Who are Managed IT services for?

Managed IT services are designed for businesses of all sizes and industries that seek professional assistance in managing their IT infrastructure and support needs. This includes small businesses, medium-sized enterprises, and large corporations that prefer outsourcing their IT management to specialized service providers.

What’s the difference between Break-fix and Managed Services?

Break-fix services operate on a reactive basis, meaning support and repairs are provided only when something goes wrong or breaks. Clients typically pay for these services on a per-issue basis, and there's no ongoing monitoring or management of their IT systems.

Managed services, on the other hand, adopt a proactive approach. Providers offer continuous monitoring, management, and maintenance of clients' IT infrastructure. This model aims to prevent problems before they occur, ensuring smoother, uninterrupted operations. Clients usually pay a fixed monthly fee for comprehensive IT support, which can include everything from cybersecurity protection to data backup and disaster recovery planning.

What services are included?

Managed IT services typically include a wide range of offerings to address various aspects of IT infrastructure and support needs. Some common services included with Managed IT services are:

  • 24/7 Monitoring and Maintenance
  • Help Desk Support
  • Cybersecurity Solutions
  • Data Backup and Disaster Recovery
  • Network Management
  • Software Updates and Patch Management
  • Strategic IT Planning
  • Vendor Management

Technology Should Enable Growth

Your time should be spent on running and growing your business and your IT be a valuable tool to help you achieve your business goals.

Teknologize can help you evaluate your business and technology to streamline operations, reduce costs, improve efficiency, maximize profit, and minimize waste.

Advantages of Outsourcing IT:

  • Expert IT experience
  • Stay current with industry changes
  • Be on the forefront of cybersecurity initiatives
  • Maximize your IT ROI
  • Ensure Compliance
  • Peace of mind

Ready for a New IT Service Provider?

Let us help you transform your IT challenges into opportunities for growth and efficiency. Contact us today to discover how our Managed IT Services can empower your business to reach its full potential. 509-396-6640

Book Your Discovery Call

Based in Tri-Cities, Washington and Serving the Pacific Northwest.

Our team of IT experts at Teknologize can provide you with custom-designed solutions and dedicated support to keep your business running every day.

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The Business Owner's Guide To IT Support Services and Fees